Introduction
At United Vacations, we believe that it is extremely important to
protect the privacy of our customers. We are providing this privacy
policy to help you better understand the ways in which your personal
information is gathered and used on the
www.unitedvacations-africa.com website.
United
Vacations Africa is operated by Swain Tours. Swain Tours and its affiliated technology and marketing agencies,
and travel agency distributors, gather, store, and process the
information from the United Vacations website. They help United
Vacations use customer information to create and distribute
products, specials, promotions, and website features for our
customers. Except as indicated in this Privacy Policy, Swain
Tours, and their affiliated technology and marketing agencies, and
travel agency distributors (hereafter "United Vacations") will not
sell or share your personally identifiable information with any
third party company or agency without your permission.
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Scope
This policy applies to all personal information collected by or
submitted to United Vacations online at the United Vacations web
site.
Third Party Web Sites Accessible via united.com
The unitedvacations.com web site contains links to web sites
maintained by third parties. Please be aware that we are not
responsible for the privacy practices of those sites. This Privacy
Policy covers only the unitedvacations.com site, and does not cover
any other site, including those related to this site such as
united.com, ual.com or the non-U.S. united.com sites. We have no
control over other sites' privacy policies or use of any personal
information you or others may share with them. Please do not assume
that our Privacy Policy covers those other sites.
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Information United Vacations Collects
The United Vacations website collects customer information in a
number of ways: when you sign up to receive emails, when you book
online using the United Vacations online booking form, when you fill
out a Customer Service request, when you send a comment to the
suggestion link on our weekly email, and when you forward an
email/webpage to a friend.
The
types of information collected on these pages include but are not
limited to the following:
Customer Name
Traveling Companion Name
Mailing Address
Email Address
Telephone Number
Credit/Debit Card Information
Reservation Number
Age Range
Gender
Destination Information Desired
Other Information Desired
Travel Habits
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How
Your Information Is Used
When you sign up for the United Vacations email guestbook, you have
the choice of receiving or not receiving emails. If you choose to
receive emails, United Vacations will send you regular emails
promoting vacation travel, specials, sales and other information.
You may unsubscribe from the email specials list at any time by
accessing the unsubscribe link at the bottom of the email.
When
you sign up for the United Vacations email guestbook or book a
vacation online, we collect and share your personal information such
as your name, address, phone numbers, and email address, with UAL
Corporation, United Air Lines, Inc. and UAL Loyalty Services, Inc.
This information is used to process and complete your online order,
to ensure that you receive applicable mileage credit for online
travel purchases for participating flights and so that United or its
partners, affiliates or companies may contact you (by phone, email
or regular mail) about services or products that may be of interest
to you. United's privacy policy, which may be viewed at
united.com, shall apply to all personal information collected by
Swain Tours on unitedvacations.com and submitted to UAL Corporation,
United Air Lines, Inc. and UAL Loyalty Services, Inc.
The
information you supply when you book a vacation online is used to
process and complete your online order. When you purchase travel
services from United Vacations, we provide information about you to
the airline, car rental agency, hotel, travel agency or other
contracted third party. This information is necessary to process
your request and to ensure the successful fulfillment of your travel
arrangements. United Vacations does not share this information with
any outside parties except to the extent necessary to process your
order (for example, credit card authorizations). Information you
submit for the purposes of online bookings will not be used to
subscribe you for the email guest book unless you specifically
opt-in for the email guestbook by checking the appropriate box on
the online booking form.
The
information you supply when you send in a Customer Service request
is used to assist you with your request. It may also be used to help
United Vacations review and improve its products, promotions, and
customer service.
The
information you supply when you send a suggestion or comment to the
email suggestion link is used to reply to your comment. Your
information may also be forwarded on to the relevant product team or
Customer Service team to further process your comment or to help
improve United Vacations product, promotions and customer service.
The
information you supply when you send an email/webpage to a friend is
used to forward the relevant email or webpage information. United
Vacations will not send additional emails or mailings to your
friend. Your friend must subscribe to our guestbook or provide
information himself/herself through one of the other available means
before United Vacations will contact him/her.
Information collected through some/all of the methods listed above
may be used by United Vacations to improve products, processes and
customer service. United Vacations may also use some/all of the
information to create customer mailing lists and may occasionally
send our customers promotional pieces or other mailings. Mailing
lists compiled from the information you provide will only be used by
United Vacations for its own marketing and promotional efforts, and
will not be sold or shared with any third parties.
United
Vacations may also use non-identifying or aggregate information to
improve our website, track promotional success, and/or to share
website usage information with our hotel, airline or other business
partners. This information may include number of page views, visitor
sessions, session length, hits, number of unique visitors, browser
type, number of visits by each visitor, most requested pages, most
accessed pages, top paths through the site, number of returning
users. Not all of this information is shared with our business
partners, but some aggregate numbers such as page views on a
particular page during a particular time frame may be shared.
However, no personally identifiable information about you will be
shared with any third party.
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United Vacations use of IP Addresses and Cookies
United Vacations uses cookies to track visitors to our site. United
Vacations gathers the number of unique visitors as well as the
number of page views each visitor makes. The information is used for
promotional and marketing purposes only and in the compilation of
web usage reports. The reports generated do not recognize any
information specific to your location, or anything specific to your
individual machine. Cookies are tiny files that are placed on the
hard drive of your computer. Cookies do not extract private or
personal information from your computer.
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United Vacations Commitment to Child Privacy
Protecting the privacy of children is very important to United
Vacations. United Vacations does not collect or maintain information
from our website from those known to be under 13 years of age. No
part of the United Vacations website is designed to attract anyone
under the age of 13. When online bookings are made, the ages of
children traveling with an adult are collected so that the
appropriate hotel room and pricing can be chosen for the
reservation. The lowest age range specified on the guestbook sign up
form is "18 and under."
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How
to Access or Correct Your Information
You can access the personally identifiable information you submitted
when you made an online reservation by viewing your
password-protected reservation. You will be asked to enter both your
reservation number and your password. It is the responsibility of
the password holder to take reasonable precautions to protect
his/her own password. Do not tell anyone your password or write your
password down where it can be viewed by others.
To
correct, change, or unsubscribe your email address from the United
Vacations guestbook, you can visit the guestbook sign up page and
enter your email address in the
unsubscribe box. First, unsubscribe your old or incorrect email
address. Then if you wish to re-subscribe, return to our guestbook
sign up page and enter your new information.
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Opt-In Information
If you wish to receive information about United Vacations news,
products, and specials via email, you may sign up on the email
specials sign-up page. You may also sign up to receive email
specials when you book online by checking the appropriate box on the
online booking form. Information you submit for the purposes of
online bookings will not be used to subscribe you for the email
guest book unless you specifically opt-in for the email guestbook.
Information you submit through any of the online methods, including
online booking, may be used to create customer mailing lists. United
Vacations may occasionally send its customers promotional pieces or
other mailings. Mailing lists compiled from the information you
provide will only be used by United Vacations for its own marketing
and promotional efforts, and will not be sold or shared with any
third parties.
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Opting Out
If you are not interested in receiving either e-mail or other forms
of direct marketing, you may choose to "opt out" at such time
personal information is collected. The decision not to receive
future e-mail communications can be made at any time by "opting out"
using the link provided on every email message. Please allow up to
60 days for your name and telephone number to be removed from any
marketing programs that are currently underway.
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Notification of Changes to United Vacations Information-Use Policies
If at some future date, United Vacations determines that it will
change the manner in which it uses the information it collects on
the website, you will be notified prior to United Vacations making
the change. You would have the option of choosing to continue or not
continue to be a member of the United Vacations database receiving
emails, and would have the option of unsubscribing. Information
collected prior to any information-use changes would be managed
according to the Privacy Policy in place at the time it was
collected. Only new information collected online would be subject to
any new information-use policies.
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